Worst service

I was here on the 26th of November 2018 made my learners appointment at the traffic department in ottery old strandfontein .... The lady told me next week Thursday i will be writing my test. I came the following Thursday which is the 6th December 2018...only to find out my appointment was the Wednesday. I know i was suppose to check my receipt, but it was a honest mistake. They can atleast send people a reminder via text, i mean, now i have to pay again which is not fair( money making scheme) There were "no shows" in the test room and they wouldnt even fill people in. You are suppose to help us not get money out of us and the services here are the worst. Only one person assisting at 8 in the morning and the que is outside the gate.... They could of just given me another date but noe i have to pay again...... Very disappointed in this place and tgere service