When city of CT drops your call the city does not work for you

I am so frustrated and disappointment with my experience I had when attempting to contact your call centre.

I was kept in the call queue for more than 20 minutes, despite the recorded message stating that the average wait time was only 2 minutes. When my call was finally answered, the agent provided their name and then immediately disconnected the call. This is completely unacceptable.

Not only is this an inconvenience, but it also results in unnecessary airtime costs. As a resident relying on your services,