What A Shame City of Cape Town Liberty Promenade.

It is with a heavy heart that I write this review, hopefully for all citizens of Mitchells Plain and surrounding areas. Having visited The Liberty Promenade Vehicle Licencing offices on a few occasions I was amazed at the level of service dished out by a young colored male counter assistant. The gentleman acts with a complete lack of empathy and unbridled impunity. Sadly, one feels like you are visiting a location at Day Hospital! Unfortunately, I do not know the young man's name as no name tags are worn at those offices. I would be most happy to point out the gentleman should I have the privilege to speak to his Supervisor.

The man speaks to each and every client as loud as possible, allowing the rows of seated clients to listen to him berating most clients. It would seem that every second client is turned away from his window due to one or another issue. On many occasions, he will grab the client's papers and stride off to the back to "consult with his Supervisor". It would seem that on most occasions his Supervisor "has his back" which obviously fuels this young man's determination to berate and turn the client away.

Seated clients are whispering their displeasure at his treatment of others, but no one has the guts to say anything, because they will then perhaps also have a fault found with their paperwork. One can see clients approaching his window with trepidation, knowing chances are good they will be loudly shamed. The man takes great pleasure in shoving your sheaf of paperwork back under the counter and dismisses you. I have observed the young man take his break whilst standing in the snaking queue which he has to pass; he then graces everyone with a disdainful grin and "rols" on his way like a gangster.

This man should be removed from providing a tyrannical service to the "peasants" of Mitchells Plain and Khayelitsha, and its surrounds. He sincerely lacks the empathy to deal with his "perceived" low-level clientele. Perhaps a Customer Service Center near Bishops Court would better suit his delusions of grandeur! I am 66 years old and have been in Hospitality my entire life. I grew up in the crux of Apartheid, therefore the experience at Liberty Promenade was absolute "De Javu".

I would absolutely relish the opportunity of training the Customer Service Personnel of the City of Cape Town free of charge! We DO NOT deserve this level of Service. Please do Something, City of Cape Town.