What a pleasure

A friend had sent in for her vehicle licence via e-billing, and was expecting an e-mail giving her the rest of the process. When nothing arrived she became anxious, as her licence has expired.<br> I called the 086 number, and was lucky enough to get Richard as the person to help me. The reference number that my friend had been given on the e-billing site was not needed, as Richard needed the number that was to be sent on the e-mail. <br> After going off to check on the details that I'd given to him, he reassured me that I wouldn't be cut off, and came back with all of the relevant information. The crux of the matter is that there's a backlog, so my friend should get the e-mail some time this week.<br> Richard was so wonderful. He was helpful and had such a good attitude. I always dread calling government or municipal institutions, as the people one deals with are often so offhand and rude, but Richard was amazing - and the exception.