'we hate our customers and are encouraged by management to abuse them!'

I tried to increase my account limit. I spoke to Candice Claassen. She helped me pay the difference owing, but was unable to send me a debit order amendment form. When I finally got the debit order amendment form, I could not complete it digitally! Also the form asks for proof of my bank account details, when I have been making payments from it to the city for decades! What are you people doing?