Water Problem

I have never in my life endured such bad service. We have logged the call of the faulty valve as we do not have any water. This was logged Monday the 11th of December 2017. After endless calls and pleading for help, 267min of actual phone calls, we are still waiting for them to help us. I have never had so many promises and such bad service in my life.. supposedly the turn around time is 48 hours. Absolutely pathetic