Water Pressure Low - Can't use the water

Our water pressure has been low since Monday 28 March 2022. I logged a fault on Tuesday 29 March 2022 and have been waiting for the city to send someone. The pressure is so low that we can't use the water to wash or do any washing. The call center keeps apologising saying they can't do anything.

I have called back a few times and I kept being told that I need to wait up to 5 days (which has passed) and that they can't say when someone will come out. How does the city not know the schedule for checking faults?

After no one showed up, I had to call the city again to escalate the fault and they still can't say when it will be attended to.

This is unacceptable to expect tax paying citizens to wait 5 days for service. The city works for itself and does not care about serving us. How can we be expected to wait until it eventually gets sorted out.