Water not moved for almost a year

I logged an incident at your walk in centre in Plumstead on the 16th of November 2016 for my water meter to be moved as its situated in the next road in front of someone else's house. I was told that they will escalate it to the correct department long story short an inspector came out and said that it should be moved, every time I call the call centre I'm told that they will log it again as it was closed and they can only escalate it to the right department as they are only consultants. My question is does the City of Cape town not have a agreed time for an issue to be resolved as this has been going on for almost a year now. REF ********** 517