Water management meter installed without permission and no valid reason.

I am the chairperson of Rustdal Ratepayers and Residents Association. I had a young couple who purchased a house in our area in August at my home this morning. Apparently the council has installed the latest wmd meter on their property 2 days ago. This was done without their permission. I viewed their last water account which calculated to R15, which clearly means they use much less than 350 litres per day. What makes it even worse is that these working people only get water supply after 13h00 in the afternoon. They are left without water in the morning before getting ready for work. This is against our constitution as water is a basic need.