Water Leak still not fixed 10 days later

We have a water leak outside our house. It was reported on 7 October with reference number ***. When no action had been taken, I again reported the lead on 12 October with reference number *** . Once again no action was taken and the leak was reported for the third time on 14 October. As before, we received an email confirming receipt of the complaint and confirming the reference number ***.<br> <br> Today is 18 October and water is still pouring out of the leak and running down the road 24/7. <br> <br> Please respond to save this precious resource of ours!!