Water Leak has not been fixed!!!

I would like to give zero stars. We sent a service request through on the 24th of October for a leak at our water meter. Till today no one has come out to fix it. I sent emails to the general email & the accounts email, advising we are still waiting. Till today no response. I put through another service request through on the 14th of November & advise still waiting. In the meantime our water bill is running sky high & because lack of service will need to pay the damage of a high water bill. Can see they came to do a reading yesterday for our next bill, which we dont know how they can see the meter with all the water...so the bill will probably not be correct either, but yet we will still need to pay it. This is urgent, can someone please urgently advise or send out someone to come fix our leak. In fact, we should get a rebate for the overage of the water bill from 24OCT till 15NOV. URGENLTY ASSIST.