water leak

We bought a house in plattekloof. after 2 months we received high bills including a period of time in which we were renovating and not evens living there. <br> My husband phoned in the make a report and the next day there was somebody at the door to fix at.<br> now the department claims they never send somebody and that we know the person who fixed the leak, they will not accept the report so we should pay. they have send somebody out in march 2014 and they stated there was no leak, which is obvious since it was fixed a year earlier. However there was an inspector her named basil who checked our bills and said to my husband there are weird readings and he is gonna request a new meter. However the department goes against his advice and says there is nothing wrong we will not be getting a new meter. i have send this matter to the ombudsman they let me wait for more than 3 months on a report from department to than just copy it and send it. no investigation nothing. i contacted Mrs Delille since she seems so helpful on the phone. a simple mail to tell me it was investigated already. i got the bills what show how my usage goes down after fixing the leak.