Water Issue

I have been calling the City of Cape Town since Friday 16 February 2018. We have an agreement with the City of Cape Town for 700l water per day and we stick to the amount that we need to pay. I have been without water since Thursday and have been calling them since Friday to sort out the matter as it seems the meter is not working properly. It Monday and still no one has done anything to come an look at the issue. Why is it that we pay so much money for poor service. Its really pathetic