1 reviews | Active since Aug 2014
Water & Electricity deposits
<p>The city of cape town said to credit the accounts of the people who paid their water & electricty deposits and this was said in a media release 26 June 2014. I have tried countless times contacting them but to no avail. I've attached email conversations stating that my account should have been credited 24 June 2016 but is wasn't. The result was that I also had to pay a dunning charge which is nonsense. Certain people cant do their jobs properly and you have to pay for it and this is suppose to be the ''city that works for you''. It is these type of things that make me realize no wonder there is such *******ion in goverment.</p> <p> </p> <p> </p> <p> <br />6/24/16 <br /> <br /> <br />to Correspondence. <br /> <br /> <br /> <br /> <br /> <br /> <br />Hi Nikki,</p> <p><br />This is now almost 2 years since my query. This is a quote directly from the media release on 26 June 2014 "Homeowners will be credited with the original deposit amount that they paid at the time of applying for the service connection. This will be reflected on their municipal accounts in July or August 2014 and, if the deposit is greater than the account, the remaining credit will roll over until it is exhausted". My account keep on being in arrears and I'm not very happy with this. I pay my municipal account every month and in these tough times money is hard to come by and I have a family to support. I've made countless efforts but only get automated replies and then nothing.<br />I've also pasted a previous conversation to this, see bottom.</p> <p><br />Kind Regards<br /> </p> <p><br />Dear Sir or Madam</p> <p>Thank you for writing to the City of Cape Town.</p> <p>Please be advised that the deposits will be credited towards the next billing .</p> <p> </p> <p>Kind Regards,</p> <p> </p> <p>Nikki Reid</p> <p> </p> <p>Corporate Services, Customer Relations</p> <p>Civic Centre</p> <p>12 Hertzog Boulevard, Cape Town</p> <p>Tel: 086 ********** </p> <p>Fax: 086 ********** </p> ********** gov.za</p> <p> </p> <p> </p> <p>Original TextFrom:<br /><br />To:<br ********** ********** />CC:<br /> <br />Sent:<br />21.07.14 09:57:10<br />Subject:<br />Water & electricity invoice</p> <p>Hi</p> <p> </p> <p><br />My account number is</p> <p><br />The City of Cape Town pronounced in a media release on the 26 of June 2014 that residential home owners don't need to pay the water and electricity connection deposits anymore. I only paid my open invoice of R915-00 and I phoned and was still told to pay the R800 and R600. It don't make any sense...please help</p> <p><br /> Regards</p> <p><br /> <br /><br /> </p> <p> </p> <p><br /> <br /> <br /> <br /> <br /> <br /> Reply<br /> <br /> Forward<br /> <br /> <br /> <br /> <br /> <br /><br />Jan 19 (13 days ago) <br /> <br /> <br /> <br />to Correspondence. <br /> <br /> <br /> <br /> <br /> <br /> <br />Hi Nikki,</p> <p><br />About 6 months ago you wrote and said that the deposits will be credited towards my next billing, but it have never been credited and now I'm also being charged a dunning fee. Will you please shed some light onto this topic."</p>