Water disconnections without proper notifications

Our water supply was cut off on the 29th of September 2020. We were in arrears and we were planning to pay half at the end of September and the other half end of October(R6802,22). THE water was disconnected without any notification at all. The only piece of information was after the disconnection with only a service order no. (***) and the address. I then went yesterday morning (30 September 2020) to pay the bill in full. I was told not to worry because the water would be re connected in 2hours time. 23 hours have passed and still no water? Mark Peters