Water cutt off

On Wednesday 1.11.2017 while I was at work council came out to our house claiming that we use too much water. New water meter was installed after that our water was cut off. They didn't listen to any explanation although my mom said we are working people and there is no one during the day using water.We cannot do washing or clean and today is 4th November the issue continues. At 6.05 this morning there was water for 5 mintues and then it was off again. Are we now meant to go to work with dirty clothing. If water usage is too high as they claim why not investigate. We are all at work during the day so who is using the water? This is completely unacceptable we are without water for almost a week city was contacted in Thursday 2.11.2017 said they would come out between 24 and 48 hours but nothing. This is wrong in so many ways.