ward 45 council assistance with tenant currently staying on council property seeking help with electicity and water supply,nobody at city of cape town is paying attention

ms nicolene van reenen resides in Phoenix village in manenberg on council property her dwelling is a wendy house and she received water and electricity from the landlord who is also the caretaker of this property who enclosed the area and gave ms van reenen permission to settle there.Ms Van reenen has been residing there for the past three years and in this time the council did visit the premises and did not evict her,in the interim the landlord (caretaker) cut her power and water supply and ms van reenen seemed help at city of cape town, was referee to Cheryl Anne Brauns there who referred her to Fahieda akhewaray and then to a levona,,she was told that they cannot assist her because she is not staying on a informal settlement, she was referred to the council project manager sector which she did visit before going to see the above persons at city of cape town and they gave her the erf number of the property that she is currently occupying and was told that they will eventually put a tender out to sell the property they don't know when and it will probably take years and she won't even know when,,with this said she was prepared to purchase the property and make and arrangement with