Very poor response time from Cape Town City leads to unnecessary debit order return fees!

Dear Sir/Madam,

Ref: ********** 009 Acct: ********** 60

I have been trying to change my debit order since January 2018 when my bank account had to be closed urgently due to identity theft.

I emailed and the city but response time was very slow from the communications department. I called but the lady that answered sent me an email with no attachment for the debit order amendment.

I then paid R1510.92 on 30 January 2018 which was the balance of my account due on 5/2/2018 so as to ensure that there was a payment.

I am now charged for the returned debit order even though the account was paid before the due date. This was over R200.

I sent another email. I finally got a response on my email on 28 Feb and immediately sent in all my debit order documents to change my bank account on the same day.

I am now informed that a further R235 rand was added to my account as the debit order amendment was only captured on 8/3/2018 even though I sent it on 28 Feb 2018 due to a backlog at correspondence.

I request that the city please credit these two amounts to me as it is really no fault of mine that these debit order runs happened on my old bank account. I really tried paying my account in good time and tried to change my banking details. It is not easy as I am resident in Pretoria and had to do everything over the phone or by email.