Very frustrated and upset citizen.who diligently pays her rates, to treated like as unworthy citizen being sent around in circles for 5 months inappropriate.

With the change over of my husbands late estate, where by I continued to pay the rates on the old account that amounted to +-R10.000 in credit on the old rates account, when the deed of sale was finalised the new rates account was R10.000 in arrears, at first when I approached the Municipal Office in Plumstead I was told that I need all the required documents, upon gathering all the info it was established that my daughter's name appeared on the rates paper as being an heir to the estate, we have been going back and forth to have this issue resolved, I have settled to R10.000 on the new rates account. I unfortunately had to leave the country and both my sons and daughter has been acting on my behalf to get my money back from the City of Cape Town, it is now December after they requested bank stamped proof of payments and after going through lengthes to get this done was a mission.