Very bad service

My reference number is ***

On the 19/05/2019 I received a disconnection warning as my consumable account fell in arrears due to: 1) Municipality bank details changed and stop orders rejected and was returned into my bank account. 2) Due to financial constraint

I went to the Municipality rates/water dept, Voodtrekker Road, Bellville on the 27/05/19, spoke to a Mr Bruintjies-and Mrs Karin Sherman, I've explained that I take responsibility for the 3mnths which fell in arrears as the municipality bank details has changed and in the interim got there new bank details of which I hve reinstated the stop order on my account of R1250.

Also advised that due to financial constraint would only be able to pay an extra amt of R500. Towards my arrears as from the 27/06/19, I acknowledge the outstanding amt and am also prepared to sign an acknowledgement of debt, am also prepared to bring them the copies of the stop orders which was put in place for R1250, from 27 May and and extra R500 from the 27 June. They refused to put this in place as my bank statements, bank statements and pays lips were required.

The 5/8//19 my water was disconnected, unfortunately I can't pay the full arrears in one full pmt due to financial constraint.

I went bck to make arrangements on the 21/06/19 spoke to Miss Botha-and 21/08/19 spoke with Mr Bruintjies-once again advised I acknowledge the outstanding debt, stop order in place for R1250.00 and increased the extra R500 to R750.and still they refused to make me sign the docs without my bank statements, pays lip, etc.

There service sucks-and due to there lack of understanding, compassion and Incompetence, a lot of money will be lost by the municipalities.

I give them a 2 star rating