Very angry and ****ed customer

Customer service of City of Cape Town sucks I have been complaining since the 29th of November till to date without any help wanting them to to an open flow on water instead they have been ducking and diving with no help and they even lie and say they came to my property,I don't know what is that I have to do in order for them to take me seriously on top of that they are rude and I pay my rates without any hustle but they treat me like this I am really dissapointed😡