Vehicle Licence Renewal

<p>Since 15 January I have been trying to renew a Vehicle Licence for a Pensioner. Something I have done on numerous other occasions, on-line. As of last year additional information is required, which I submitted (Proof of Address, Id). I heard nothing, so phoned... and was told that a Change of Address was also required.... WHY - they couldn't tell. The person hasn't moved in 20 years!! This gets emailed to them, and I wait and wait, email and email - still nothing, no replies. I try and alternative mail address - still nothing. Today I call - and get a very disinterested person, who, also after speaking to a ''superior'' tells me the Proof of address is out of date... yet it was the latest one that the person had and wasn't out of date in January... I was not happy - but get comments from the staff member about raising my voice... sorry dear, what do you expect. The licence expired at the end of January... still no reference number in order to renew... why have the service if no-one BOTHERS TO COMMUNICATE.</p>