utterly disgusting service

once again I have to write about the incompetence of the City of Cape Town. I go to the civic center to raise an issue, they say I must contact the contact center. I write an email dated the 16th March 2015, I receive no response. I waste airtime contacting the contact center, when the call gets dropped you must call again, I've wasted airtime until eventually they say I must go to the Civic Center. Why am I being taken for a fool? Nobody takes accountability for anything at the City, you just do as you please.