Utter Disrepect

Hi I would like to complain about our utter disgrace experience / poor communication from Harmony Park officials that is working for City Of Cape Town.We made use of their camping site in December, I've send emails make phone calls up until this day no one is responding.Please I need urgent feedback.We've made a booking for 2 camping sites early this year on the very same day when we arrive to have a fabulous time with both tents standing we were informed our plot does not have electricity - so they forcefully moved us to a other plot where electricity were available.The reason why we are disgusted is the fact that 4days after our incident, other people were placed on our booking plots.We would like to know what preference was made to them.We have been camping for years and we know why we book specific plots we have the weather during the december holidays in mind.PLEASE HELP!