Unhappy frustrated poor service

I am very frustrated and upset with the municipality of Cape Town.

Since year 2022 I have followed the protocol and reported everything that needs to be attended by the municipality in return I get a reference number for my report and nothing gets done.

It’s year 2025 reporting the same thing and again I’m not getting any response.

1. Year 2022 October I had a drainage/blockage and flooding issue inside my yard and I reported the issue with my insurance.

2. A plumber was assigned and came to attend the issue upon inspection he showed me.. the problem is the roots which are growing from underneath and are penetrating in between the pipes and is causing the issue therefore they will not attend to it I should sort it out.

3. The insurance then declined my claim.. I had to sort it out myself as I could not flush the toilet or shower because of this issue.

4. I called the municipality and told them everything I received a reference number no one attended to the matter.

5. Same evening while sitting the water buildup caused a flood inside the house….water coming from the shower cleaned that up called again no one came.

6. Looked for a plumber as you know they don’t come cheap did his inspection same response roots.. he followed the piping systems and said the tree behind my house is the problem.. same thing as the “insurance plumber guys said”

7. He had to replace the whole system, he dug and showed me the roots penetrating in the pipes and so much sand inside actually it was like another tree was growing inside the pipe with that proof I had to purchase new pipes and other stuff needed he did the job.. sealed it and said the issue will comeback cause the tree roots are still growing.

8. When he was done same year took the picture to municipality office reported the issue the agent did not show interest as I requested for the removal of the tree instead I received another reference months went by no one called nor came from municipality.

9. Early 2023 I received a call from a guy saying he is by my house and there is no one and what must he do..something about a tree I explained my house is in 21 Clifton Close and the issue of the tree that’s affecting me behind my house the street name is Clifton Crescent he acknowledged, few minutes later received a message case has been resolved???? When was it , how was it resolved, proof it was resolved.

10. Year 2024 I went to the municipality to report the same thing.. the consultant says he sees I reported and it was resolved and I briefed him what happened.. so he wrote again and turned the screen to me and showed me the contents of the email, same process different year months later I received a call we are outside again I’m at work.. I tell them again they acknowledged few minutes later I received a message it’s been resolved.. what, how and when is my question.

11. Year 2025.. 2022 it’s a repeat.. flooding, blocking and drainage thing I’m tired and frustrated reporting the same thing over and over I’ve been lenient enough I can’t anymore I have a flood as I’m typing this message what kind of service is this..

12. I went to report at the municipality office today I honestly hope someone will attend to this issue.

13. If I skip a month and don’t pay water I receive threats that my water will be switched off, I’ve been talking about this since 2022 what else should I do??

Unhappy customers I’ve. Received reference numbers again no one coming the agent at the office today they will come no one came