1 reviews | Active since Oct 2021
Unfair electricity billing (CoCT)
During lockdown as the ECD sector and the country we were shut down. This is after the electricity boxes in the area were changed. Little did I know that as an NPO I was shifted to a commercial billing which then meant that I am billed R5 daily which accumulated when we were on lock down. On our return I owed R3, 000.00 which I paid. We then had electricity when that was finished buying again was problematic as the blank box did not allow. Logged a call and technicians came and could not resolve the matter and ever since we have no electricity. I do not have another R3, 000.00 for crying out loud I'm an NGO operating in Nyanga with fees only as my source of income to cover my operating expenses. I have electricity bought that can't be utilised perhaps because it is not to the value of R3, 000.00 Meter number ***
You have account debt. To receive units for R10, you will need to purchase electricity for at least R2 497,28.
Please approach the City to enter into a payment arrangement to pay off the arrears over an agreed number of months. No interest will be charged for the duration of the arrangement, provided it is honoured.
Visit: https://www.capetown.gov.za/City-Connect/Pay/Municipal-accounts/Electricity/arrange-a-payment-plan-for-debt-collection.
Email: ***
A credit is available under the account. Should you wish, we can transfer the credit but on consent. Otherwise, an arrangement will be the best option.
The City always engages with residents to try and prevent debt management actions, by encouraging them to enter into an affordable payment arrangement with the City.
If accounts are not settled after the due date, appropriate debt collection actions must be taken. In terms of relevant legislation, the City has to send out invoices advising the debtor of their liability.
The initial debt recovery step taken is the issuing of warning letters, or letters of demand advising the property owners/users of services of the imminent restriction, or disconnection of services. If no responses are received on the served warning notices, then the next step in terms of legislation is to either disconnect the electricity supply, or to restrict (trickle) the water supply.
Most people at this stage, come into our offices to either settle their accounts in full, or make arrangements to pay off their debts over an agreed period of time and based on their ability to pay.
Thank you.
You have account debt. To receive units for R10, you will need to purchase electricity for at least R2 497,28.
Please approach the City to enter into a payment arrangement to pay off the arrears over an agreed number of months. No interest will be charged for the duration of the arrangement, provided it is honoured.
Visit: https://www.capetown.gov.za/City-Connect/Pay/Municipal-accounts/Electricity/arrange-a-payment-plan-for-debt-collection.
Email: ***
A credit is available under the account. Should you wish, we can transfer the credit but on consent. Otherwise, an arrangement will be the best option.
The City always engages with residents to try and prevent debt management actions, by encouraging them to enter into an affordable payment arrangement with the City.
If accounts are not settled after the due date, appropriate debt collection actions must be taken. In terms of relevant legislation, the City has to send out invoices advising the debtor of their liability.
The initial debt recovery step taken is the issuing of warning letters, or letters of demand advising the property owners/users of services of the imminent restriction, or disconnection of services. If no responses are received on the served warning notices, then the next step in terms of legislation is to either disconnect the electricity supply, or to restrict (trickle) the water supply.
Most people at this stage, come into our offices to either settle their accounts in full, or make arrangements to pay off their debts over an agreed period of time and based on their ability to pay.
Thank you.