Unbelievable officials that refuse to do their job , Water & sanitation !!!!

I have a huge problem with my water in Oystercatcher Road Pelican Park . The city has been nothing but disrespectful and for lack of a better word lazy . One of the pipes are inside my property that city officials dug up and worked on , only to leave the problem worse than it started off with . My neighbours has been affected by this and despite numerous calls , contacting the area ward councillor the buck gets passed . They absolutely refuse to fix the problem that was created . I need urgent help. Cannot believe city employs such diresprectful , down right rude and lazy people who obviously earn their wages by doing nothing . Shocked to my core of the service !