Unacceptable

<p>We have reported our faulty meter since March and up until today it wasn't fixed or replaced, its still leaking water and our bill keeps on escalating day by day. I received an email stating they are going to reverse the huge bill which I addressed telephonically with your consultant when we received it in March, the email stated they waiting on approval, but until now nothing has been done. Our emails and sms's are ignored, all we get are reference numbers. My mother made a video on the 27th June of your officials scooping out the water from the meter and they informed my mother they will return to replace the meter. Yet we are still waiting. I will be taking this matter further as the service rendered is pathetic. I spent almost R40 on Friday holding on to speak to one of your consultants but ran out of airtime. </p>