****ty service from the city of cape town council

I have been without water since Saturday(31/10/2020) morning 10am. I called the city to lodge the issue and they gave me a reference number and advised me that the turnaround time is 24 to 48 hours. It is Monday the 02/11/2020 11:48am and still no one has attended to my problem I have called several times to find out when they will be coming, but they keep telling me about the turnaround time. When I called this morning again, I was advised that it was with the superintendant and that it was "prioritised". I do not think that the council knows what the word prioritise means. It is almost 12pm, clearly if it was a "priority" they would've been here first thing this morning. I cannot afford to buy food anymore, I cannot ask the neighbour for water everytime. My house is stinking because I cannot flush my chain or wash my dishes. My kids went to school without washing this morning. This is flippin ridiculous service especially in the time of this pandemic. This country has gone to the dogs.