vM
valerie M

1 reviews | Active since Jul 2015

03 May 2023, 08:22

*********** the poor

Hi. I'm renting a house. We are 3 adults only. Since January, they put in a new water meter. Our water has been tripled in 4 months. I even have videos of how the meter still runs while the water is switched off on the property. And yet still no assistance. Were on earth is there a water bill for 3 people on a property for R2239.80 per month? Last month was R1940.Impossible.Regards Valerie

0
Replies (4)
City Of Cape Town
City Of Cape Town's reply03 May 2023, 12:38
Official
Good day,

Please provide us with your municipal account number and address to assist you. 
vM
valerie M's update03 May 2023, 12:45
Reviewer Update
*** and its 13 Namar Road Sanddrift.
City Of Cape Town
City Of Cape Town's reply03 May 2023, 14:39
Official
Thank you, we have sent this to the relevant department for assistance. 
City Of Cape Town
City Of Cape Town's reply09 May 2023, 11:34
Official
Good morning, 

We received the following feedback:

We are sorry to hear about this. Please allow our Customer Service Department to engage with the property owner first so that we can obtain a letter of permission before any account feedback is shared.