The highs and lows of dealing with the City of Cape Town Water

March 5, will mark exactly a month since i logged a water leak and the City has done nothing about it! I was astonished on day 1 after logging they came out about 7pm to come and look at the fault! Heres where it gets pretty dismal, they closed my query! I logged a dispute, had to relog it, had to call the call centre weekly to follow up, the action i got was 4 smses to say its logged, registered, in progress and now with the depot for scheduling… a week later still no action! But i guess this is standard service? I was promised a rebate but i wonder about that efficient process too😱 I guess i will have to log it?? The call centre agents are fabulous though, they really try… but they cant move a system that sucks! Ill keep catching water and hope and pray my rebate happens more efficiently!