The City that *****s from you

I have had a "***gybacking" deduction on my account since 2023 and as a result, 50% of the electricity I've purchased has been deducted for these. I have come in to query this, as I had purchased my property that was transferred 7 March 2023. In July 2023, before having taken occupancy, there was a note to say that there seemed to have been a tamper on the box. This could not have been done by me as I had not yet taken occupancy and was renting at another place. I went into the city to query it and they said it was due to my rates not being up to date. I have now paid up the rates and called in to have it removed, and STILL... They are unable to remove the ***gybacking. When asked what will be done about the deductions (which amount to now well over the amount I was quoted to have been fined as a result of the tampering WHICH BY THE WAY WAS NOT MY FINE TO PAY), I was told by a call centre agent that there was nothing they can do??? WHY IS THIS CITY SO HELL BENT ON RIPPING US OFF