The City of Cape Towns DAMS System - What a DAM Joke?

The City of Cape Town's DAMS (Development Application Management System) online upgrade of 2023 is abysmal. Writing on behalf of a qualified and experienced draughtman who has been dealing with the City of Cape Town and their application process for the last 25 years, I am appalled at the way the new online portal has been managed. For the last 3 months, the online portal has been offline for the majority of the time, making online submissions and online queries on existing projects impossible. How does the City of Cape Town, advise the public that the system is all well and functioning when in reality draughtman (who administer the process and submit the public requests) are restricted by a non-functioning portal that hamstrings their duties to their Clients and curtails their livelihoods (notwithstanding the livelihoods of building contractors, hardware suppliers and labourers in general). This essential service, paid for my the public, has been grossly mismanaged by the City of Cape Town. Where does the accountability sit? Has the public at large been informed and advised on why their tax paying Rands are being spent on a system which does not work for their good? The City of Cape Towns DAM system in comparison to the old manual hard copy submissions is totally inferior in terms of length of time to approval, previously 2 weeks, now 6 months +. The total internal mismanagement of town planners and plans examiners are a gross incompetence by the City of Cape Town, on a Eskom scale of deniability.