The city does NOT work for you

On Saturday 17 June 2023 at 8h00 am our electricity box blew due to a water leakage which led to us having no power, we logged a claim with our insurance who messed us around all day (as they do - FYI Standard Bank insurance, no surprises here. There is a separate complaint posted regarding them), so much that we were forced to seek an electrician directly while also fixing our leakage and water damage personally. While the electrician worked at trying to fix our predicament, the damage was so bad that the outside electric box tripped and we were forced to log a call for CoCT to come out and switch the power from the box outside back on, a simple task; unlock box, flip the switch leave so that our electrician can do his job. CoCT initially told us that it would take 4 to 6 hours for someone to come out - this was at 18h00 which mean't they'd come at 0h00 that night. Nobody came. The next day, when following up with the city that works for you, we were told that we were given a generic response the night before and that it was negligence on their part due to the influx of calls due to the current Cape Town floods but that they will make sure someone comes through that day (Sunday, 18 June - still no electricity) Sunday came and went and it's now Monday, 19 June - 63 hrs with zero electricity. We are a small family of 3 with a little toddler who is only 2.5 yrs old, it's cold, we have responsibilities that are dependent on electricity including one of us working from home and needing power. We are tax paying citizens who always pay their rates and water on time, abide by the law and this is how we are treated. Highly disappointed and disgusted. So here we continue to sit in the dark waiting...