The CITY does not work for me!! Useless

Our water had been disconnected on 3 June as the landlord failed to make payment. The account was then settled in Sept 2015. On 13 Oct 2015 I logged a request to reconnect water, received reference *** and was advised that my concern was forwarded to the relevant department for their action. I was impressed as someone had been to the property at 7pm the very same day, took notes and advised that they will submit the notes and technical will send guys from the depot to fix the problem. On 16 October 2015 I received a email from Corporate Services (M de Hahn) who advised that the matter has been addressed and the water should be on. No one has been to the property since 13 Oct 2015 nor has the issue been resolved. I therefore logged another request with reference ***. On 21 Oct 2015, I contacted the water technical operations centre and was advised that this is an accounts issue. I was transferred to the accounts department and while holding for more than 30min while \Shafeeqa"was discussing the matter with her team leader she advised that this is not an accounts related issue. The technical operations dept has has to send out someone from the depot. I am still waiting"""