Tampered Box With No PROOF!!!!

The City of Cape Town are faulsy accusing me from Tampered electricty, i call the call center the agent explained that she can see that this happen on the 13/01/2022 she will escalate to the correct department i received no call back and now they are deducting money every time i insert electrcity assume me of tampered box, however fail to explain how this happended and dont send anyone out to come and review my box i a beyond ****ed!!!! Someone is not doing their JOB and busy with ***** using other peoples detials😡😡😡😡😡