Storm Water Channel

I have on numerous occasions brought it to the City of Cape Town's attention that the storm water channel next to my house in Beethoven Crescent in Sonstraal Heights in Durbanville has not been cleaned out in two years, and when it rains, it causes a backwash onto the road and 4 houses in my complex have been affected. The ward councillor Gerhard Fourie has been aware of this problem, but as usual, nothing has happened. I received an email from a gentleman by the name of Faizel Alexander from the City of Cape Town referring me to the Kraaifontein office with a reference number. In my opinion it is the job and duty of the City of Cape Town to follow up and to correct this problem. Not to pass the buck onto a taxpayer and rates payer. What are these civil servants doing? On another matter, water is coming out of a manhole onto the road on a regular basis. It appears that this manhole belongs to Telkom and is used by an internet company by the name of Openserve. I believe that it is the City of Cape Town's job to uphold the law and sort this problem out. I have on two separate occasions recently been told that the problem is fixed, which is clearly not the case. Hopefully the City of Cape Town can do it's job and finally solve both of these problems and stop pushing people from pillar to post. I will report back on any progress.