Still waiting for my license disc

I made payment middle August to get my license disk, after which they told me that I will receive my disc in 8 to 10 working days. It didn’t come in 8 to 10 working days. I waited about 3 weeks for it and it didn’t come, after which I started mailing ********** to find out where it was. I mailed multiple times, only got a response about a week later, telling me the disc wasn’t sent because I first had to pay my trailers licence, which I then did. From that point onwards I have been mailing, and phoning City of Cape town to find out when I will be receiving my disc, which never came.

I have tried so many times to tell your teleoperators that I am NOT asking for a reprint, I HAVENT EVEN RECEIVED THE ORIGINAL. The 2nd last person that I spoke to assured me that the disc was posted on the 12th of October. I haven’t received it. I phoned again and then that person told me she could see that a ( and I’m told reprint again ) the reprint hasn’t been done.

I have asked on multiple accusation if there was a place where I can go and pick it up then, seeing as you guys just aren’t getting the posting thing right, but you tell me I have to wait and if it doesn’t come I must just phone again. So I’ve actually asked if I can come pick it up, which I cant, because you don’t have a place where I can pick it up.

I will NOT be paying you another R271.50 for this license disk, firstly, because you haven’t been able to even send me an original, nor a reprint, and because I have been trying to get it out of you for 3 months now. This is absolutely pathetic, pathetic!! If I knew I would have to fight with City of Cape Town for 3 months to get a licence disk then I would have gone the other route of taking a day’s leave and go standing in a queue for a whole day.

Furthermore, I will NOT pay ANY fine given to me for not displaying my license disk, I will go to court and go and fight this, as this is UNJUST. This is not my fault, this is YOUR fault City of Cape Town.