SHOCKING SERVICE

I am horrified with your customer services. You created this online system where one could do everything with ease - but in fact it is worse than going to the municipality itself. 4 weeks ago I submitted a refund request. On Monday, it took them 40 minutes to allocate my documents and to tell me that they will process it immediately. When I phoned 4 days later (today) I had to sit for another 40 minutes whilst they tried to find my documents (again). This time I got told it was missing a signature. 4 weeks and 80 minutes of my time - and now I have to redo everything! USELESS SYSTEM