shocking COCT

shocking experience. Third time in the last two years prepaid meter will not accept the token. Last time sub-contractors on 7 different occasions came here so called to check the meter. I explained over and over that it cannot be the meter if it accepted 100s of tokens since 2012. They sent the same sub- contractor who was here before, surely at taxpayers expense and he tells me that nothing he can do like he said last year. He cannot give me the details of the person to call at Bloemhof depot and when I call the phone just does not get answered. Common DA you can really do better than this. Why does this happen in the first instance and secondly how long cann it really take to issue a replacement token. The first replacement token last year took 18 months. Very sad and embarrassing.