Serious problem with new Aqualoc water meter and very slow City Cape Town Water Dept response

<p>A new Aqualoc water meter was installed at our home in Camps Bay a couple of months ago because the old type meter gave problems. Initially the new Aqualoc meter functioned well. However, when we returned to our Camps Bay home on 5 August 2017, after a fairly long absence, we did not have any water because the new Aqualoc meter did not let any water through. I immediately logged the problem with the City Cape Town Municipality via a service request to their e-mail address at ********** When I did not get any response I followed up with 6 phone calls over a period of 2 days - every time I was told that a team will come out - no team came out. I then went to the City Cape Town Civic Centre on 8 August 2017 and reported the problem in person - by that time we had been without water for 4 days. A contractor finally came out a further day later at 22:00 in the evening and fixed the problem within 20 minutes and our water supply was finally restored after 5 days without water. I suggest taht the City Cape Town urgently reviews the effectiveness of their e-mail service request system and the also the the reliablilty of the new Aqualoc water meters.</p> <p> </p> <p> </p>