Scandal with the City of Cape Town - Aqualoc water meter and ZEFRON contractor

Since the 23rd of February 2018 ( 11 DAYS ) my house has been without water !!! I logged immediately a call to the municipality and was given this reference number ********** 367. From the 24th I have been phoning the City everyday and always get the same answer; "We are escalating your problem to the team leader" . After phoning again this afternoon, the lady revealed to me that there is a contractor called ZEFRON who was has been given my reference but failing to come. My question is: Do we depend on these useless contractors or the municipality. Can the municipality make him refunding all the money I have been spending on 5L bottle water for washing, flushing and cooking???