Rude rude agent called Luwellyn

Got home electricity was gone. Thought its load shedding all to find out, 2 and half hours later that someone tampered with the outside box at our streeet and my house is affected. Call the municipality, spoke 2 a guy called Macebo whonwas assisting and all but our call got cut while i was confirming my address as im.already frustrated by what is going on. Call again and get through to a luwellyn guy who wasnt helpful from the start of the call, relayed the whole scenario, attitide he gave me while expressing the detaila of the tampering and he confirmed the load shedding times which i understood but fact remained, the electricity box has been tampered with and our house is the only.house without electricity, he gives me.attitude, bad customer service, while explaining not even giving me a chance yes fine macebo logged the query when my call.got cut which m.very helpful for.but for this luwellyn giy to cut me off like im some stupid ***** who is just rambling is unprofessional. Im reallt disgusted by his customer services. He should be able.to.understand out frustrations as people we wont just call if we did know.what the procedure was or the cause of the matter was. The city's call cebtre people are rude. Im so disgusted by his behavior cause clearly my call wasnt that important to him..when i asked him about SLA he said its 3- 4 hours which is riduculous but i guess i will have to accept cause of who i was to him when he gave me attitude. If the city is enploying staff to treat clients like.**** then m.sorty cape town will remain the province that it is where there is no.unity whatsoever. Im SO DISGUSTED BY HIS BEHAVIOUR!!