Rotten Service at City of Cape Town

<p>I was informed on my renewal notice that I could renew my vehicle licence which was to expire on 21 February 2017, online. I contacted the department at COCT 30/01/2017 via e-mail. After a week they requested certain documents. I sent these on 7th February 2017. The site had a continuous notice which said "in process". When I called at 9h30 on 21 February to enquire, I was informed by Stacey that the ID was not clear and after sending it, I should call in an hour. I immediately sent a clear copy and called after an hour. I could not get through as it seems the call centre system is very poor. When I finally got through to Melody at around 2pm, she requested that I call in half hour again as the ID had not yet been received. She said something to the effect that it takes half an hour to get to whoever and they have 48 hours to attend on it. I immediately sent it yet again. I informed Melody that the situation was ridiculous and that the service was rotten as the site says "in process" whereas nothing was transpiring. This means that if I hadn't called, I would never know that the ID copy was unclear. She said Juanita would escalate and a reference would be sent to me which I could use to pay and the licence disk would then take 10-14 days to reach me by post. Well then, what should I do if in the meantime I received a fine? You would have to query it, said Melody.</p> <p>This is nothing else but incompetency on the part of those in charge and those working there.</p> <p>I would never use the online system for anything, let alone the license. I would rather have a paper trail.</p> <p> </p>