Refuse collection always late.

Every week the City council refuse dept collects the refuse in my area between 6pm and 8pm. This is causing a problem to the people that pay a company to clean our wheelie bins. My bin hasn't been clean for more than 2 months because when the company comes to clean the bin, the bin is still full. So I having been paying this company for nothing every month, because the Municipalities poor service. I have called to complain about the poor service a few times, but nothing has been done to fix it and no one gets back to me about the issue. They expect may rates to be paid on time, but they deliver poor service with no consequence.