Refund Process

<p>Herewith the order of events as accurately to the letter:</p> <p>On 15 June 2017 I sent an application for a modified electric supply service, which consisted of two requests, the first was to install a prepaid meter, the second was to recable the property from an overhead existing supply to an undeground supply.</p> <p>On 22 June 2017 Ann Murtagh sends me a detailed quotation for the service, to install prepaid meter the cost inclusive of vat would be R2819.40 and the cable for the overhead to underground conversion would cost inclusive of Vat R4740.00</p> <p>I then made the payment and emailed her proof thereof. </p> <p>On 6 July 2017 Mr Lindsay Johnson confirmed that his team would go out to my property to assess the work to be done. He then advised shortly thereafter that the overhead to underground matter would be delayed indefinitely due to a pending tender process for the city to obtain contractors do perform jobs that require more than 5 meters of cabling and mine required 30 meters. I then proceeded to cancel this part of the request and to continue with the prepaid installation only. Mr Johnson tried to persuade me not to cancel the underground conversion as I had already paid for my own electrician to install a box and kink pipe on the boundary wall in preparation for it, but I couldn't wait due to personal circumstances. </p> <p>Finally on 19 July 2017 they proceeded with the prepaid meter installation.</p> <p>I then was referred back to Ann Murtagh to process my refund, she requested I fill out forms and send paperwork and then delayed even more without contacting me with feedback. I then received an email from a Michael Schmidt outlining their internal processes for refunds and to confirm whether there was in fact any work done relating to the underhead conversion part of my request for a refund.</p> <p>I then recieved a call from MR Lindsay Johnson Friday 28th July advising that it actually costed the city more to install my prepaid meter and hence indirectly stating I shouldnt expect a refund back.</p> <p>I find it very misleading and completely unjust that as a rate payer to be quoted for a service, and due to the city not being able to fulfill the service within the initial time frame expected told after the fact that I was in fact under-quoted for their services rendered?! This is an oversight that I as the customer should not be forced to take the responsibility for, and for the City to in fact own up to its own errors when calculating costings for services rendered. I expect my refund to be credited to me rightfully so, and will not stop here to ensure this happens. Olen Sterling</p>