Refund pending

Our house was sold and transfer was end February.there was apparently 2 accounts which I had to ask in writing to be consolidated.all the relevant documentation was handed in.They eventually paid the extra directly to the lawyers without letting us know.But there is still a R300 credit for which are battling.I resubmitted all the paperwork 2 but they never have it.I phoned many times and went to there offices 3 times and don't stay in the area anymore.I have logged a domain with the ombud as well on the 23 of September.It was referred to Carla Fredericks.I followed up on 1 December.her sail response was just to confirm if it wasn't resolved yet.She send me her enquiry email which she send to Sunelle Paxton.It is another week later and I am still waiting for feedback.Ref...7042/2015..