Queries closed but not attended to

We logged a sunken water meter problem on 11 March, they keep closing the query saying it is level with the tar, but it is not in tar and no one has been here. They have re captured the query the third time and when I asked on the whatsapp , they just say they are still in the right time frame So they are overstating their workload by closing queries that have not been attended to, these queries cannot be re opened and they log new ones when you follow up. This is dishonest and not what we expect from CTC