Punished

<p>We have a concern that has been really disturbing at home, sometime last year someone drove into the electricity pole in our area which is situated next to my home. So we reported and officials immediately came to check the accident and it took them almost the whole day to fix our meters and few houses were affected. At the end they were not able to switch our electricity on our meters so they had to do it on the pole which was fine, so one of them advise us that we can use it so long and they will be back sometime to fix it. There were no numbers on the meter so we didn't buy electricity for sometime because we were advised to use it in the meantime like that by one of the technician until its fixed, sometime later we went to report the matter and about 2 instances we went to report no one came to fix our meters/box until sometime last year. The problem now is that when we buy electricity at home we have less units and we don't get the free electricity compared to other households, we literally have to buy electricity about 3 times a day which is very costly to us. Can you please advise us who do we need to speak to in order for this matter to resolved and we do understand that we used the electricity free for sometime but not because we wanted to or we made the accident or error but it was out of our control and now we are punished for those actions.</p>