Public Liability Claim

<p>On the morning of 15th July 2016, approximately 6:00 on a rainy morning, I drove up Havenga street. I spoke to Mr Taki Amira (Counsellor in area) who assisted me in contacting the City Manager. I called The City Manager's office and eventually spoke to Rushda Cummings in the finance dept. She requested that I sent her an email describing what happened, which I did on 20/07/2016. She forwarded it to the Claim dept. who registered the claim. I brought to their attention how urgent this matter is but their processes prevail. On 29/07/2016 i get an email from Brendan Hector (Transport) to meet him at the place of the incident which I did. He told me his report will be finish the same day and he will then submit it to Claims (Ryan). On 02/08/2016, I called Brendan to asked if report was submitted, which he said he did not but will that day. I again called Ryan on 11/08/2016 and he confirmed that the report has not been delivered to him. I then called Brendan and he said that he has already sent the report. On 11/08/2016 I spoke to Brendan's manager Jabulele who said she will find out what happened. She called me back this morning to say that the report was sent off to the District Office last week already. For all this time, I have been inconvenienced. I am literally driving my car in faith yet put my family's lives at risk as we do not have another mode of transport. It seems like processes is all that is followed and not the urgency of people whose lives are effected by incidents. And then on top of it all, Ryan's manager (Surita Odendaal) tells me if I want my car sorted asap, I need to do it via my insurance. Easy to pass the buck and shift the responsibility then rather taking ownership of what happened and assess the urgency of the matter. I need to drive down to PE on friday morning 19/08/2016 for my 8yr old daughter Gymnastic Championship...so what now ??? Must I hire a car, I accrude more expenses, etc. ??? Money which I really dont have !!! This was such a great opportunity for this City to work for you, but NO !!! Processess prevails !!!!! I am disgusted by the work ethic of the City of Cape Town !!!</p>